Platform Case study: Ooredoo (Qatar)

ooredoo

Telecom

Fully-manual to fully-automatic FSM platform

Ooredoo Challenges ( NW roll-outs)

  • Absolutely no automation.
  • XLS-based ticket creation from multiple sources. No real-time ticket assignations
  • No real-time ticket updates and tracking of the field engineers
  • No system to calculate SLA slippages and Low C-SAT
  • No ticket approval system

MMF Solution

  • MMF deployed its license-based FSM platform
  • Deployed ticketing capabilities and mini CRM
  • Android-based App for every field engineer

Benefits to Ooredoo

  • From ‘complete manual’ to fully ‘automatic’ field operations
  • Unified ticketing system to create auto tickets from multiple sources.
  • Real-time auto ticket assignments to the right skilled and hyper-local field engineers (SLA)
  • Real-time ticket updates and auto escalations
  • Customized real-time E-2-E dashboards for informed business decisions
  • SLA improved from ‘nothing’ to 98%
  • Productivity increased from 3.4 Jobs/day to 5.7 jobs/day

We Are Because We Deliver

50%

Increase in business savings

You focus on selling across the nation and we will take care of installations and other post-sales technical services, reducing your unnecessary business overhead.

60%

Average reduction in customer response time

For organization using our platform, immediate availability of workforce helps in exceptionally reducing customer response time.

40%

Increase in Customer Satisfaction

Our expert field technicians deliver seamless product installation and servicing in time, resulting in unprecedented customer satisfaction.

MyMobiForce In Numbers

50,000+

Registered field technicians

10,00,000 +

Work orders
cleared

70+

Technical skills
covered

97%

Operation success
rate

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