GIG Model Case Study: HCL Comnet (India)

HCL-Logo

COMNET

  • 500 to 170 (66%) Fixed Team optimized
  • 88% to 97% SLA improvement

HCL Comnet Challenges (V-SAT and Lease-line operations)

  • Had 500+ in-house teams to manage PAN India operations
  • No access to real-time project and workflow status
  • Had one dedicated in-house person on-site for each remote location
  • Communication and efficiency issues and frequent SLAs slippages

MyMobiForce (MMF) Solution

  • Deployed our Ticketing Solution
  • Worked on Assisted Model. Platform + Workforce + SLA owned by MMF

Operations Roll out

  • Managed 100K + Assets
  • MMF ensured the Nationwide availability of skilled technicians (10K+)
  • Started with 02 cities and went on covering 150+ cities covering PAN India operations

Benefits to HCL

  • SLA improved from 88% to 97%
  • HCL could reduce its in-house team from 500 to 170, fix costs reduce
  • Operations cost moved from Fix cost to pay-per-use using the MMF GIG model
  • Real-time access to projects, jobs, and technicians via the MMF Platform

We Are Because We Deliver

50%

Increase in business savings

You focus on selling across the nation and we will take care of installations and other post-sales technical services, reducing your unnecessary business overhead.

60%

Average reduction in customer response time

For organization using our platform, immediate availability of workforce helps in exceptionally reducing customer response time.

40%

Increase in Customer Satisfaction

Our expert field technicians deliver seamless product installation and servicing in time, resulting in unprecedented customer satisfaction.

MyMobiForce In Numbers

50,000+

Registered field technicians

10,00,000 +

Work orders
cleared

70+

Technical skills
covered

97%

Operation success
rate

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