E-Commerce Case Study – Flipkart (India)

E-commerce

This Indian e-commerce giant was looking white goods product installation and demo solution at a PAN-India level.

Challenges ( Whitegoods I&D)

  • Was getting into whitegoods Installation and Demo.
  • Was looking for a single partner for PAN-India MMF Solution

  • MyMobiForce (MMF) Solution

  • MMF used its GIG platform for Flipkart service tickets
  • Worked on Assisted Model. Platform + Workforce + SLA owned by MMF
  • MMF ensured the availability of skilled technicians PAN India basis
  • Android-based App for every field engineer Journey with Flipkart
  • Started with 2 categories, 5 cities, and 241 PIN codes
  • Increased to 12 categories, 100+ cities, and 4982 PIN codes in 3 months
  • Completed 25970 service calls with 95% SLA in Nov’21

Benefits to Flipkart

  • 25K+ service calls completion in every month
  • Covering 160+ cities, 5500+ Pin codes, and 12 appliance categories
  • ~9.5% Opex savings achieved
  • SLA achieved 95%
  • CSAT / QOS 4.68 out 5

We Are Because We Deliver

50%

Increase in business savings

You focus on selling across the nation and we will take care of installations and other post-sales technical services, reducing your unnecessary business overhead.

60%

Average reduction in customer response time

For organization using our platform, immediate availability of workforce helps in exceptionally reducing customer response time.

40%

Increase in Customer Satisfaction

Our expert field technicians deliver seamless product installation and servicing in time, resulting in unprecedented customer satisfaction.

MyMobiForce In Numbers

50,000+

Registered field technicians

10,00,000 +

Work orders
cleared

70+

Technical skills
covered

97%

Operation success
rate

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